Strategy Deployment“In many companies there is a grand long term goal on one hand…and detailed short term budgets and annual plans on the other hand… with nothing in between to link the two together… the long term doesn’t start at year five of the current strategic plan. It starts right now!”  It is with great anticipation that organizational goals are set and strategies formulated. However, quarter on quarter when the financial numbers do not add up there is post-mortem done on what caused the failure and then further plans are made. It has been observed that organizations falter in achieving organizational goals and deploying strategy, as there is no framework available for translating strategy into action.  |
One of the key miracles of Japan's success in dominating international markets for such a long period of time is their approach to strategic planning... Balanced Scorecard: Translating Strategy Into Action
The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance...A Balanced Scorecard ApproachTo Measure Customer Profitability
The Balanced Scorecard introduced customer metrics into performance management systems. Scorecards feature all manner of wonderful objectives relating to the customer value proposition and customer outcome metrics-for example, market share, account share, acquisition, satisfaction, and retention...
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