EPM Is the journey of defining, implementing, measuring & monitoring and improving processes that create value for the stakeholders.
 
Value remains locked in nascent or organizational processes that are not well defined. Localized process improvement exercises (for cost reduction/ solving a problem) only result achieving part if what is the true potential. Establishing robust end-to-end processes that are measured and monitored will enable you to “Unlock Value”!!
Processes are perhaps the only way to convert strategy into results in a sustainable way!
It can be said without doubt that in difficult times only the strong survive. Robust processes create the character of the organization and determine how well the organization manages the various cycles the business may have to face – hi growth or downturn.

The question is do organizations really have a structured process framework which clearly identifies all the processes with the interdependencies? Is there alignment of which are the mission critical processes? While deploying strategy are the connects made to organizational processes for sustained results?
 
Most organizations typically focus on establishing delivery mechanisms based on domain knowledge and technology without really focusing on the core integrator “process”. Or the focus is to create “process manual” really getting into the spirit of ‘process thinking”. The result –

• Sub-optimal and inconsistent performance
• Nascent processes (see evolution of processes)
• Work in functional silos, each trying to strengthen their own performance without focusing on integration
• Anecdotal approaches to various things that an organization needs to do to create stakeholder value

 
Becoming a Process Driven Organization transcends industry sectors, period of existence as an organization or size.
BMGI has assisted/assists clients through various phases of evolution – be it New Business Set Up or in Hi-Growth (including expansion) or Sustenance phase.
 

BMGI has used its years of experience with various businesses and its core capability of understanding processes to develop a unique and robust methodology for getting best results out of the implementation. Our methodology enables creation of a business process management structure that drives all people actions. Once implemented, the methodology ensures that all processes covered reach the maturity level of “Measured” and there is Evaluation and Improvement method in place for driving improvement. Our deployment approach answers the “how-to” of Enterprise Process Management and enables establishment of the infrastructure required for driving the excellence effort with strong focus on aspects of change management. Our services deliver the benefits and help in-source capability! Benefit from BMGI’s expertise in – Establishing the Process Management Framework Assessment of process maturity and performance Defining / re-defining first time right processes - on identified process metrics (effectiveness, efficiency and adaptability)/ SLAs (measure of first time right) Establishing process measurement system The result – process performance that is effective and efficient and delivery of required stakeholder value! See some our engagement case studies to see value delivered!

Enterprise Process Management - Deployment Benefits: Seamless customer experience Increased customer satisfaction and retention Ability to provide process delivery/ service guarantees Consistency in meeting performance standards Faster response times in hi growth environments Reduction in leadership time in managing processes Empowerment of personnel Result – Delighted Customers, Healthier Topline and Bottomline

 
Our roadmap assists an organization in undertaking the journey to become a world class “Process Focused Organization”.


The starting point on this roadmap is a function of the current state of the organization wrt to process maturity. We typically customize the engagement as per organization requirements.

Our services are as follows –

• Consulting Services
• Capability Development Services

Our engagement with an organization for the complete deployment through all the phases of the EPM Roadmap goes through the following structured interventions.

Sr	Consulting Services	Overview
1	Institutionalizing Process Management – Full Deployment	Assist the organization through all the phases of the EP M Roadmap – ie Recognize to Evaluation & Improvement.
2	Development of Enterprise Process Framework	Facilitate the development of the process framework – Development of EWPM (Enterprise Wide Process Model), Process Tree and KPI (Key Performance Indicator) Tree
3	Process Definition	Facilitate the definition/ re-definition of processes so that the process performance exceeds stakeholders requirements – application of “principles of process design”, support the implementation and set the stage for evaluation and improvement
4	Process Assessment	Plan and conduct assessments and support closure of findings – provide report on process maturity and identify opportunities for improvements

 
Deployment approaches could vary based on organizational requirements.
These are as follows –

At the heart of roadmap is establishing robust processes. We have evolved a structured approach “PACE” for process definition/ process mapping to ensure the best-in-class output.


BMGI builds capability in organizations (Enables) through specific capability development services. The organization does the deployment based on the learning generated. The courses for building capability are led by capable BMGI Facilitators. Some our courses are as follows –

• EPM Executive Overview – Provide senior management a detailed perspective on EPM and the role they need to play to drive Process Excellence
• Process Champion Certification Workshop – Provide in-depth skills and knowledge to define first time right processes, measure processes and manage process performance
• Process Measurement Workshop – Provide complete understanding on how measure processes and define and implement a robust process measurement system
• Process Assessment Certification Workshop – Provide in-depth skills and knowledge to assess processes maturity level and process performance
• EPM Facilitator Certification Workshop – Develop internal facilitators who can drive the process management effort in the organization and lead change.

The courses include the tools, techniques and templates for simplified implementation. We also offer customized courses. For more details see calls us.
 
Our engagement typically spans the following phases. We use appropriate tool sets for driving each phase. These are customized based on the nature of engagement.