• Provides indepth understanding on processes 
• Provides all the tools and techniques required for conducting effective and efficient assessments
• Post workshop support (hand holding one assessment) 

• A team of qualified personnel having capability to assess process performance and ability of processes to deliver results      
• Vital information for process improvement when assessment completed

• We carry out an assessment of organisational processes - this could be at an initial stage to determine current status write to Process Maturity or after process definition and implementation  
• An assessment report is provided giving status on process performance (wrt to implementation and achievement of objectives) and opportunities for improvement  
• Support is provided for closing out findings 

• The duration of assessment will be a function of number of processes and locations over which the process operates. Typically one large process will take 3 to 4 hours to assess. 

• The process owners and key team members need to be present during the assessment. Trained process assessors/ auditors should also be present to shadow consultants.

• Understanding on status of process implementation and level of process performance wrt to ideal status/ specific standards or models
• Identification of opportunities for improvement
• Elimination of process issues

• Consistency of processes
• Improved ability to meet customer and organisational requirements
• Enhancement of process maturity

• Templates - Schedule, Report
• Presentation - findings presentation
• Assessment checklist based on Process Maturity Model and relevant standards/ models

• The organisation identifies all the processes and creates a process model

• One day session followed by half to one day sessions with each process group for development of the process tree  

• The first one day session - senior management team (uniform representation from all areas)
• The other sessions - process owners of the processes in the process group being discussed

• Enterprise wide process model for the organisation 
• Criteria for classification/ prioritisation of processes
• Identification of the mission critical processes 
• Process Tree with the stakeholders, scope and objective of each process defined

• Alignment of processes to business results
• A process view of the organisation and the first step in building a strong process foundation

• Sr Mgmt workshop (Only Day I of Team Workshop)
• Process Identification Team workshop

• Define or facilitate the definition of the processes identified - standardisation of processes where required
• Establish the process document management architecture
• Establish the process measures and measurement system
• Setting up the mechanism for roll out of processes

• The process owners and nominated team for process definition. All others who are impacted by the process

• Process document along with all standard templates, policies and guidelines (these would be benchmarked to relevant standards/ models/ best in class information available)
• Document management architecture
• Process measures and measurement system
• Process roles, responsibilities and competence matrix
• Process deviation management matrix
• Process digitisation document (optional)
• Process training manual and presentation
• Action items for implementation of process
• Rollout plan

• Well defined and standardised processes capable of delivering consistent results (first time right)
• Robust controls in the process for achieving efficiencies and meeting all requirements and mitigating perceived risks
• Enhancement of process maturity
• Elimination of process issues

• PACE (Prepare As-is Confirm Establish) Methodology for driving process definition (click to see slide)
• Process document template
• Documents and records management process
• All templates associated with the PACE methodology
• Guidelines on process digitisation
• Process training manual and presentation template
• Action items management method

• This is an improvement methodology which provides great results when applied to problems/ opportunities for improvement in organisations
• The methodology uses a four step method called 4I (an acronym for Identify, Investigate, Improve and Implement)
• Our methodology includes -
• Identification of projects, setting up the infrastructure for programme management, training to team on use of methodology, project support for ensuring adherence to methodology, adherence to exit criteria and correct use of tools
• Sr management orientation session, Team Leader Training, Team Member Training, QIT Facilitator Training

• The entire cycle can be completed in 6 to 7 months. In this period any number of projects can be taken up.
• The duration of the trainings are as follows:
• Sr Mgmt session - 0.5 day
• Team Member Training - 2 days
• Team Leader Training - 1 day
• QIT Facilitator Training - 5 days

• All who are impacted by the problem/ opportunity

• QIT infrastructure
• Trained Teams and Leaders on 4I method and problem solving tools
• Completed projects with results

• Resulition of problems/ improvements leading to substantial business benefits
• A culture of improvements
• Employee skill enhancement due to the projects and tool training
• Improved morale of employees due to resolution of issues and involvement/recognition

• This is a workshop that provides orientation to the participants on Process Excellence and what an organisation needs to do to move ahead on the journey to excellence 

• One day course

• Senior managers/ Process Owners/ Functional Heads

• Gain a complete perspective on process excellence
• Learning on how processes can be leveraged to achieve organizational goals
• Understand how to build a process framework in the organization
• The EPM Blueprint
• Get a perspective on each step of the EPM Blueprint
• Understand how to sustain the process excellence effort in the organization for long-term benefits

• A team of qualified personnel having capability to assess process performance and ability of processes to deliver results
• Vital information for process improvement when assessment completed

• The participants get certified to conduct process assessments

• A one-day certification course  

• Personnel from any level in the organisation assigned responsibility to manage processes (especially process owners)

• Provides indepth understanding on process measurement 
• Provides insight into defining and managing measurement systems

• Clarity on establishing the appropriate process metrics for tracking health of processes
• A mechanism for monitoring process performance 

• The participants get certified to define first time right processes

• A three-day certification course

• The process facilitators/ champions/ owners and nominated team for process definition. All others who are impacted by the process 

• Provides indepth understanding on processes
• Provides all the tools and techniques required for defining first time right processes
• Post workshop support (hand holding one process definition per participant)  

• A team of qualified personnel having capability to define and maintain processes
• Reduction/ elimination of process issues/ wastes/ NVAs and mitigation of potential failures        
• Standardization of processes
• A framework for managing and sustaining process documents 

• The participants get certified as Enterprise Process Managemenet Facilitators

• A five-day certification course

• Personnel from middle/ senior management in the organisation assigned responsibility to drive Enterprise Process Management in the organization

• Provides indepth understanding on process management
• Provides all the tools and techniques required for managing process identification, definition and maintenance
• Provides a perspective on how to drive the entire deployment and be "good facilitators"
• Provides a perspective on how to drive change and become change agents

• A team of qualified personnel having capability to drive deployment of the complete process management effort
• A sustainable mechanism for nurturing and sustaining process management in the organization

Day

Sr

Topic

Details

Exercise

I

1

Introduction and Agenda

Who you are, Name, Dept and Location.- Each person introduces his partner 2) Expectations

1) Who you are, Name, Dept and Location.- Each person introduces his partner 2)Expectation collection

I

2

Process Concepts

What is a process and concepts on SIPOC

I

What are the benefits of adopting a process approach

I

Process approach , process maturity and stages of moving towards a process organization

I

Concept on Process Families - EWPM and other standards and what are mission critical processes

I

Concepts on evaluating processes  on Approach -Deployment -Results

I

Stakeholder Analysis 1) Understanding SIPOC 2) Concepts on vision/ mission of organization and identifying key stakeholders and stakeholder's  Critical To Needs

For one key output / Key service1) Identifying customers , outputs, customer critical processes using SIPOC

I

I

3

Fundamentals of Good Process Design

Understanding aspects of good  Process Design - Introduce concepts of a) FTR process designs - General principles and Tips on FTR - no duplication, etc b) Concept of VA/NVA b) Benchmarking d) Best concepts from MBNQA c) Usage of IT

Analysing a sample process on good design and Process Maturity

I

 Assess current levels of process maturity and quality

I

4

Measurement of Processes

a) Review concepts of lead and lag measures/efficiency, flexibility and effectiveness measures b) Comparision against benchmarks and standards c) Trend observation d) Evaluating relevant metrics identified for key processes

Exercise – Measurement of processes

I

• Learn how to select process measures so as to maintain focus

I

• Evaluating the measurement framework

I

5

Assessment Skills

Soft & Hard skills essential for process assessment

I

Sample caselets on tough interactions and how to manage them

Role Play and analysis by observers - what would be right approach

I

I

6

Planning & Conducting Process Assessments

Designing process assessment questionnaires (concepts on Qs to include and relevant standards)

Exercise on Designing Assessment Qs (all dimensions of ADR)

II

Presentation and discussion on exercise of designed Questionnaire

II

• Planning process assessments

II

• Conducting process assessments

II

Exercise – Process assessment on a simulated case study

II

7

Post-Assessment Activities

Reporting findings of process assessments

II

 Identifying process improvement opportunities

II

 Making recommendations

Sample filling of Process assessment based on caselets

II

8

Sustaining Process Assessment & Implementation

Continuing the journey towards process excellence - 1) Tracking closure periodically  as assessors 2) As an organization - Monitoring Process Performance - a) Trends and Benchmarks b) IT locks c) SPC interventions d) Pokayokes

Deploying process quality assessment in the organization

II

Improving the assessment process - methodologies

II

9

Wrap up and Feedback